QB Issue Resolution:

I can share some clarifications about recording partial payment in QuickBooks Online.


When recording partial payment in QuickBooks Online, you’ll need to make sure that the Amount Received section upon receiving payment is zero. This way you can apply the credit memo to reduce the balance of your customer. Doing this will also mark your invoice as partially paid.


Let me guide you how:

  1. Look for your customer transaction.
  2. Click on Receive payment.
  3. Zero out the Amount received.
  4. Manually enter the payment.
  5. Click on the Credit Memo, to deduct the commission amount.
  6. Click Save and Close.

I’ve attached some screenshots below to guide you through the steps:



Also, you can check out these articles about receive payment and credit memo in QuickBooks Online for your future reference:

These resources should help you record the partial payment of your customer.

Resolution for Issue 'This is a real estate office. Our sales people are vendors to get commission checks, but they are also' available: Yes (Solved).
Source: Intuit Community forum.

This is a real estate office. Our sales people are vendors to get commission checks, but they are also: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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