Community Forum

Manage your QuickBooks Online subscription and billing

We understand you may have questions about charges, refunds, or changes to your subscription. Because this is a public community forum, we do not have access to your specific account details or payment information.

To resolve billing issues, you will need to contact Intuit support directly.

Request a refund or dispute a charge

If you see a charge on your statement that you do not recognize, or if you believe you are eligible for a refund, we cannot process that here. You must speak with a support representative who can review your transaction history.

Update payment information

If your credit card is expiring or you need to switch to a different payment method, you can update this directly in your account. However, if you need to process a payment immediately or change the timing of a charge, you will need to contact support.

Understand rate changes

If your monthly or annual rate has increased, or if you are seeing additional fees you did not expect, a support agent can explain the specific changes to your plan and pricing tier.

Contact Intuit Support

For help with refunds, billing disputes, payment changes, or account-specific inquiries, please use the official contact options to reach a representative.

• Get the phone number: Visit the Contact Us page and follow the prompts to find the correct number for your region and product version.
• Sign in required: For the best experience, sign in to your QuickBooks Online account before searching for contact options. This helps us verify your identity and route you to the right team.

Note on privacy: For your security, please do not share personal information—such as phone numbers, credit card digits, or case numbers—in public forum posts.