Contact Intuit

Contact Intuit Support for account and billing issues

While we can help with how to use QuickBooks Online, we don’t have access to your personal account details, billing history, or subscription management tools. For specific questions about charges, cancellations, or promo codes, you’ll need to reach out to Intuit directly.

Here are the most common billing and account questions that require direct support:

Refunds and credits

If you see a duplicate charge, an unexpected fee, or believe you are owed a refund (including promotional credits), we cannot process that here. You must contact Intuit to review your transaction history and issue a refund.

Example: You were charged twice for a service or were promised a free trial but were billed.

Subscription pricing and renewals

Pricing varies based on your specific plan, number of employees, and any current promotions. If your rate has increased or you want to understand why your renewal price is higher than a new customer offer, Intuit support can explain the details of your specific contract.

Example: Your annual payroll renewal is higher than expected, or a promotional rate expired.

Cancelling services

Some services, such as payroll, may be bundled with your QuickBooks subscription. If you are unable to cancel a specific service through your account settings, a support agent can help you adjust your bundle or cancel the correct add-on without losing access to your core accounting data.

Generally, promo codes are applied at the time of initial sign-up. If you already have an account and want to apply a discount code, or if the field is not working as expected, you will need to contact Intuit to see if the code can be manually applied to your existing account.

Case management and missing emails

If you have an open case number but lost the email instructions, or if you need to follow up on a previous support ticket, we cannot retrieve that information here. You will need to contact Intuit support directly with your case number so they can resend the details or check the status.

Suspicious emails

If you receive an email regarding your account that you did not request or that looks suspicious, do not click any links or download attachments. If you are unsure if the email is legitimate, contact Intuit support to verify if the message was official.

How to contact Intuit

Since we cannot access your account data, please use the official channels to speak with an agent who can verify your identity and securely resolve your issue.

Sign in to QuickBooks Online.
Select the Settings gear icon.
Select Help (or Contact Us).
This will open the support assistant where you can connect via Chat or receive a callback from a support agent.