Error Code

Resolve common sync and import errors in QuickBooks Online

If you encounter issues while syncing data or importing files into QuickBooks Online, use this guide to resolve the most common errors. We cover sync interruptions, version mismatches, and import formatting problems.

Sync errors: Open windows or dialogs

If you receive a sync error indicating that a window or dialog box is open in QuickBooks, the sync process cannot complete because it requires exclusive access to the data.

Common error messages:

• Sync Manager Error Code: 17_2020
• Sync Manager Error Code: 17_7020

To resolve this:

1. Look for any open windows, alert pop-ups, product information screens, or settings menus in QuickBooks Online.
2. Close all open windows and dialogs.
3. Retry the sync.
4. If the issue persists, you may need to reset the data sync.

Sync errors: Wrong company file open

Syncs fail if the company file currently open does not match the file configured for the sync operation.

Common error messages:

• Sync Manager Error Code: 17_7010

To resolve this:

1. Verify that you are working in the correct company file.
2. Ensure the file you intend to sync is the one currently open in QuickBooks Online.
3. Retry the sync.

Sync errors: Version mismatch

This error occurs when the version of the company file being synced does not match the version of QuickBooks currently running.

Common error messages:

• Sync Manager Error Code: 17_7009

To resolve this:

1. Close QuickBooks Online.
2. Ensure your browser is updated and you are logged into the correct version of QuickBooks Online for your region.
3. Re-open QuickBooks Online and retry the sync.

Bank connection errors (Error 102)

Error 102 usually means there is a connectivity issue between QuickBooks Online and your bank’s website (often seen with specific banks like SVB).

To resolve this:

1. Check your bank’s website to ensure there are no maintenance alerts or messages requiring you to accept new terms and conditions.
2. If the direct connect continues to fail, check if your bank supports Web Connect as a workaround.
3. You can manually download transactions from your bank’s website and upload them into QuickBooks Online using the Web Connect process.

Import errors: Timer activities and .IIF files

If you are trying to import Pro Timer activities or other data using .IIF (Intuit Interchange Format) files and the import fails, the file format may be incorrect.

Common issues:

• QuickBooks does not recognize the file format.
• Header lines in the file are conflicting with the import requirements.

To resolve this:

1. Open the file safely: Instead of double-clicking the file, open Excel or Notepad first, then use the “Open” command to select the .IIF file.
2. Check headers: Look for specific header lines that identify the data as “Timer data.” If these headers are present but causing conflicts, you may need to remove the specific header lines that QuickBooks is rejecting.
3. Save correctly: After editing, save the file as a text file or .IIF file without applying special formatting (like bolding or colors) that Excel might add by default.
4. Import the file: Upload the modified file to QuickBooks Online.