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QBO Support · QuickBooks Online help

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Managing your QuickBooks Online account and getting support

We understand that managing your business finances requires reliable tools and support. Because QuickBooks Online is a cloud-based product, your data is accessible from any compatible device with an internet connection, and updates happen automatically.

Below are answers to common questions regarding account access, data security, and how to reach our support team.

Accessing your account

Since QuickBooks Online lives in the cloud, you do not need to worry about upgrading company files or finding lost data on a specific hard drive. You can access your account from any computer by signing in at QuickBooks Online or via the mobile app.

If you are having trouble signing in, ensure you are using the correct user credentials (email and password) associated with your Intuit account. Unlike desktop products, you do not need to log in as an “Admin” user to upgrade files; your data is always available on the secure server.

Transferring notes to invoices

If you want to include notes recorded in employee weekly timesheets on your invoices, you must ensure this setting is enabled when adding the time to the invoice.

  1. Open the invoice you are creating.
  2. Select Add time to import billable hours.
  3. In the time/costs window, look for the Options or Settings tab.
  4. Check the box for Transfer notes for each activity (or similar wording depending on your specific view).
  5. Save or add the selected time to the invoice.

Contacting support

If you need assistance with your account, our support team is here to help. Because support options vary by product and subscription level, we use a dynamic tool to provide the correct contact information.

To find the phone number for QuickBooks Online:

  1. Visit the Contact Us page on the Intuit community.
  2. Select QuickBooks Online as your product.
  3. Select the topic or issue that best describes your situation.
  4. The available support phone number and hours of operation will appear at the bottom of the page.

Standard support hours are typically 6:00 AM to 6:00 PM PST, but availability may vary.

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