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QBO Support · QuickBooks Online help

Quickbooks Alerts

QuickBooks Online is constantly evolving, and occasionally a small number of users may encounter issues while we roll out new features or improve existing ones. Below you’ll find currently identified issues, what you might see, and any temporary workarounds our teams have verified. Rest assured, our engineers are actively working on permanent resolutions.

Blank PDF preview in the QuickBooks Online Mac App

When previewing a transaction as a PDF inside the QuickBooks Online Mac App, the preview window appears blank.

Workaround
Quit and relaunch the app to restore PDF previews:

  1. Right-click (or Control-click) the QuickBooks Mac App icon in your Dock and select Quit.
  2. Re-open the QuickBooks Online Mac App from your Applications folder.

If the problem persists, open QuickBooks Online in a web browser (Chrome, Safari, or Firefox) and preview the transaction there until the app is updated.

Downloaded bank transactions not matching existing register entries

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