Verify

Verify your account and fix common data issues

We want to make sure your account is secure and your company data is accurate. Here is how to verify your email address, update your account details, and resolve common form or data issues in QuickBooks Online.

Verify your email address

Occasionally, we ask you to confirm that the email address linked to your account is current. You may see a notification at login asking you to verify your contact information.

• If you select Yes, the email is confirmed, and you will be taken to your homepage.
• If you select I want to use a different email or No, I can’t access this email, we will direct you to a page where you can update your email address.

Once you confirm your selection, there is no follow-up email required for this specific verification step.

Change your account email

If you need to permanently change the email address associated with your QuickBooks Online company, we must verify your identity to keep your data safe.

• Use the Email change request form to submit your request.
• Requests are typically completed within 48 business hours.
• You will receive an email notification regarding the status of your request.

PCI compliance verification

Intuit partners with PCI experts at ControlScan to ensure merchants process card transactions securely. If you are required to verify your compliance, you will automatically receive an email from ControlScan.

• The email contains a unique link to an online questionnaire regarding your business practices.
• Important: Always use the link provided in the email to access the survey. Do not type the ControlScan web address manually to ensure you are visiting the correct, secure site.

Fix missing company address on invoices

If you create an invoice and find that the Company Address is missing after saving it, try updating your form styles or company settings.

Option 1: Update Custom Form Styles

1. Go to the Settings (gear icon) and select Custom Form Styles.
2. In the Standard section, click Edit.
3. Under the Design tab, click the Pencil icon (edit) next to Address.
4. Fill out the required company address fields and select Done.

Option 2: Update Company Settings

1. Go to the Settings (gear icon) and select Account and Settings (or Company Settings).
2. Click the Company (or Contact Info) tab on the left.
3. Enter your company address in the fields provided.
4. Click Save.

If the issue persists, it may be related to a known technical issue. We recommend checking the Intuit status page or contacting support for the latest updates.

Resolve data verification issues

If you encounter errors while verifying data or if the verification process fails, follow these steps:

• Review specific errors: If the utility identifies a specific problem (such as an issue with a deleted credit card or list entry), try merging the affected records. For example, merge a problematic customer name with a new, clean entry to remove the corrupted data.
• Contact Support: If the verification continues to fail or you cannot resolve the error manually, contact QuickBooks Support. They can review your log files to help identify and fix the specific problem in your company file.

To reach support:

1. Visit the QuickBooks Contact page.
2. Ensure QuickBooks Online is selected in the upper-right drop-down.
3. Choose a topic or click Other.
4. Click Phone or Message to view the contact options.