QB Issue Resolution:

I’d be glad to help. Run the Verify and Rebuild Data to identify if your company file is damaged. Also, please check if this happens with a sample company file (File Close company > Open a sample File).

Resolution for Issue 'transmit memo grayed out in online payment check quickbooks pro 2014.' available: Yes (Solved).
Source: Intuit Community forum.

transmit memo grayed out in online payment check quickbooks pro 2014.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Close company
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Error Recovery for Close company [Canada]
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