QB Issue Resolution:

Let’s review all your customer’s transactions so you can identify why he/she has a non-zero balance.

  1. Go to Sales.
  2. Select Customers.
  3. Find and click to open your customer’s profile.
  4. Hit Transaction List.

From there, you have the option to delete your customer’s transactions. This way, your customers will now have a non-zero balance so you can delete your customer’s profile.

Lastly, you can always visit our Help Articles page for QuickBooks Online if in case you need some tips and related article for future reference.

Resolution for Issue 'Trying to make a client file inactive but get the following error: This customer cannot be deleted because it has a non-zero balance. How do I fix this?' available: Yes (Solved).
Source: Intuit Community forum.

Trying to make a client file inactive but get the following error: This customer cannot be deleted because it has a non-zero balance. How do I fix this?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for customers profile
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Error Recovery for customers profile [Canada]
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