QB Issue Resolution:
Configuring the pop-up window can help the Start button to work fine again.
Normally, this happens when the pop-up windows are blocked. To move past the issue, configure the browser’s settings so you can use QBO smoothly.
For Google Chrome:
- Click on the three dot icon in the upper right hand.
- Scroll down and select Settings.
- Click on the drop-down for Advanced.
- Under Privacy and security, go to the Content settings section.
- Choose Pop-ups and redirects and move the slider to Allowed.
If you’re using a different browser, follow the step by step process in this article: Why doesn’t anything happen when I select a button or link?
Now, click on the Start button for the QBO re-certification. If you experience the same issue, open the account using a private window or incognito mode.
- Ctrl + Shift + P (Internet Explorer)
- Command + Shift + N (Safari)
- Ctrl+ Shift + N (Google Chrome)
- Ctrl + Shift + P (Mozilla Firefox)
If you can complete the exam via these sessions, clear the cache to start fresh. This process helps applications to run better on your computer.
Resolution for Issue 'Trying to take the 2019 QBO re-certification exam, every time I click the “Start Section” button, nothing happens. I have completed all training.' available: Yes (Solved).
Source: Intuit Community forum.
Trying to take the 2019 QBO re-certification exam, every time I click the “Start Section” button, nothing happens. I have completed all training.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for 2019 QBO
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Error Recovery for 2019 QBO [Canada]
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