QB Issue Resolution:

I’d be glad to guide you to the right support to straighten out this issue.

In order to trace the transactions processed through our Merchant Services, we have to access your personal information, while the Community is a public space. I encourage you to reach out to our phone support team, so they can trace the payments and explain in detail why this is happening.

The most up-to-date contact information for Merchant Services can be found here: QuickBooks Merchant Services or QuickBooks Online support — who should I contact for help?. Scroll down and go to the Contact QuickBooks Payments support at XXX to section).

If you need any other help, keep me posted. We’re happy to do it here in the Community.

Resolution for Issue 'Two customers paid my client one time each and merchant services posted their payments twice each. I didn’t realize it until I reconciled the bank and saw only one.' available: Yes (Solved).
Source: Intuit Community forum.

Two customers paid my client one time each and merchant services posted their payments twice each. I didn’t realize it until I reconciled the bank and saw only one.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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