QB Issue Resolution:

I am stunned right now. It appears to me that Quickbooks charged me 3 fees for the following:

 

  • Day 1 at noon: Client pays with credit card. I got charged a service fee.
  • Day 2 at 6p: I refund client on credit card. I got charged a service fee.
  • Day 2 at 8p: Client pays same invoice with new credit card. I got charged a service fee.

Does this sound right? My only merchant service experience prior to this was with PayPal. When I refund any payment through PayPal, the service fee gets reversed!! Is that not the case with Quickbooks??? I get charged an additional fee for refunding?

 

Example: Invoice is $500. Client pays via CC. Quickbooks charges me a $25 fee.

 

With PayPal, I refund the $500, PayPal gives me back the $25 fee.

 

With Quickbooks, I refund the $500, Quickbooks charges me an additional $25. When I charge a NEW credit card, I get dinged an additional $25. Am I understanding this correctly? This seems bizarre to me! I’ve lost my profit as a result of this transaction!!

Resolution for Issue 'Understanding Quickbooks Service Fees and Refunds' available: Yes (Solved).
Source: Intuit Community forum.

Understanding Quickbooks Service Fees and Refunds: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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