QB Issue Resolution:

Unmatching and deleting matched downloaded transactions
Answer ID: 6510

If you’ve matched a downloaded transaction and need to unmatch i

Choose Transactions > Banking.
Make sure the correct account “card” (at the top of the page) is selected.
Click the In Quickbooks tab.
Find and select the downloaded transaction you want to unmatch. Tip: to find your transaction more easily, click a column header to sort up or down by amount, date, description, and so on.
Click the Undo button in the Action column

You can can also unmatch several transactions at once by checking the box to the left of each transaction. Click the Batch actions drop-down and select Undo.

The downloaded transaction moves back to the New Transactions tab. The single or multiple QuickBooks transactions that were matched are now available to match, add or exclude.

You can also unmatch a transaction from the register.

Choose Transactions > Chart of Accounts
In the row of the appropriate account, click View Register.
Find the transaction and click it in the register.
Click Edit.
At the top of the transaction, click Online banking matches.
Click Unmatch.
The downloaded transaction moves back to the New Transactions tab.

If you’d like to delete a matched transaction, you can do that from the register.

Choose Transactions > Chart of Accounts.
In the row of the appropriate account, click View Register.
Click to highlight the unwanted transaction and then click the Delete button to the bottom right of the transaction line.
Click Delete Both to delete the transaction, as well as the downloaded transaction from the bank and it will not show in the downloaded transaction area to be rematched.

See also:

KB 5028: Assigning, categorizing, editing, and adding your downloaded banking transactions

KB 5029: Matching downloaded transactions to existing QuickBooks Online transactions

KB 6280: Excluding downloaded transactions from your business finances

Answer ID 6510
Products QuickBooks Online Simple Start (H)
QuickBooks Online Essentials (H)
QuickBooks Online Plus (H)
Categories Using Online Banking
Using This Product
Date Created 05/30/2014 02:09 PM
Date Updated 04/14/2015 10:23 AM
Allow Crawling? Yes

Resolution for Issue 'Unmatching and deleting matched downloaded transactions.' available: Yes (Solved).
Source: Intuit Community forum.

Unmatching and deleting matched downloaded transactions.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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