QB Issue Resolution:

Setting up a zero dollar pay rate for Employees is unavailable.  I suggest to manually edit each employee’s PTO balance in the Employee details.

 

Here’s how:

  1. From the left menu, click Workers.
  2. Select the Employees tab and choose the name of the employee.
  3. Click the pencil icon in the Pay section.
  4. How much do you pay an employee? section, click Edit.
  5. You can also pay section, pick Paid time off.
  6. Edit the employee’s PTO balances in the Current Balance box.
  7. Hit Done.

 

For more information about setting up and tracking time off, vacation, and sick pay for your employees, check this article:

Set up and track time off in payroll.

Resolution for Issue 'Unusual situation – we have 2 employees that are offering to work for free during COVID-19. Is there any way to set up a $0.00 pay rate in Quickbooks?' available: Yes (Solved).
Source: Intuit Community forum.

Unusual situation – we have 2 employees that are offering to work for free during COVID-19. Is there any way to set up a $0.00 pay rate in Quickbooks?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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