QB Issue Resolution:

This article contains detailed instructions on how to process a credit card refund using the online service center.

Please note that per Payment Card Industry (PCI) regulations, a refund processed to a credit card must have an original offsetting sale prior to issuing the refund. The online service center enables you to perform a refund up to ninety (90) days after the original sale took place. After this period of time, you may provide a refund using cash, check, or another method.

Credits (refunds, reversals) to a customer’s card that are performed after the batch closes will incur the same processing fees as the original transaction. However, void or cancelled transactions (those that occur before the batch closes) will not incur the same processing fees as the original transaction.

NOTE: If the refund or credit needs to be performed on a different credit card because the original has expired or has been replaced, you will need to call us (800-558-9558) so we can perform a manual refund transaction. This only applies if the card holder is the same on the new card and the card used for the original transaction is no longer available and has been replaced.
Void or full-refund

1. Sign in to your online service center.

2. Click the Reverse a transaction link.

3. Complete the fields as needed to narrow the search and then click Find. Any related transactions will then appear immediately below these fields.

4. Select the checkbox for transactions you want to refund and then click Submit.

Alternate Method To Reverse/Void A Sale

Highlight the Activity & Reports menu option and then click on Transactions.
Enter in the appropriate date range that the transaction was originally processed on and click Search.
Click on the Transaction ID located to the far left of the transaction.
Click on Reverse(Void/Credit).
Click on the empty box located under the Step 2 section and then click Submit.
The transaction should now be successfully reversed/voided.

Partial refund or partial credit

Process a refund using the Reverse a Transaction function

Sign in to the online service center.
Select Processing Tools from the top of the page, then click Reverse a Transaction.
Search for the transaction using any of the fields available to you:
Charged between (from and to) *Required
Cardholder Name
Last 4 digits of Credit Card Number
Original Transaction ID
Amount
Comment
NOTE: The best way to search for the transaction is by date, amount, and last 4 digits of credit card number

Results are displayed below. Select the transaction you would like to refund.
Enter the Amount you would like to refund. Verify the information on the screen is correct.
Click Submit to process the refund.
A new message will appear. You will be promoted to click Continue to process a full refund. If you would like to submit a different amount, click Cancel. You will then be prompted to enter a different refund amount then click Continue.
A receipt is displayed with the result of the transaction. You may click E-mail or Print for a copy of the receipt.

Perform a partial refund/credit using the Transaction Detail page

Resolution for Issue 'Void, credit or refund transactions in your online service center.' available: Yes (Solved).
Source: Intuit Community forum.

Void, credit or refund transactions in your online service center.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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