QB Issue Resolution:

It sounds like you’ve been through a lot trying to receive those invoices, and I appreciate all of the details you’ve provided.


From what I’m seeing, the IT department is suggesting that there was no attempt on your vendor’s behalf to send any invoices to [email protected] Since they were sent successfully by QuickBooks to [email protected], this feature seems to be up and running, so I’d like to continue troubleshooting the other email address specifically. The following article will help you set up email accounts or domains to receive Intuit email communications: https://community.intuit.com/articles/1265667. 


It’d also be useful if the QuickBooks user could follow the steps in this article, just to be sure everything is set up properly on their end: https://community.intuit.com/articles/1145633. 

Resolution for Issue 'We are not receiving invoices from our vendors who uses QuickBooks Online.' available: Yes (Solved).
Source: Intuit Community forum.

We are not receiving invoices from our vendors who uses QuickBooks Online.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Invoices
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Error Recovery for Invoices [Canada]
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