QB Issue Resolution:

In the address bar while you have your company loaded in Quickbooks, make sure you are on the home page, online take off the part that says homepage and then type in purge as long as it is within the first 60 days.

Resolution for Issue 'We don’t know what we’re doing! But we’re pretty sure we need to start all over. How do we do that with an online account?' available: Yes (Solved).
Source: Intuit Community forum.

We don’t know what we’re doing! But we’re pretty sure we need to start all over. How do we do that with an online account?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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