QB Issue Resolution:

I’m here to provide you with some details on how you can record a refund receipt to avoid messing up your reconciled account.

 

Since the check is already deposited, is it safe to say you’ve return the payment to your customer? If so, let’s record a refund transaction in QuickBooks to offset the income that was initially recorded when you recorded the check.

 

Here’s how:

  1. Click the Plus icon (+).
  2. Choose Refund Receipt.
  3. In the Refund From box, choose the same bank account where you deposited the check payments from your customer.
  4. Enter check amount in the Amount column.
  5. In the Customer column, choose the customer.
  6. Click Save and close.

That should do it! This will allow you to record the refund you’ve made to your customer and reconcile your transactions properly.

 

Let us know here in the Community if you have other questions about managing your customer’s payments. I’m always here to help.

Resolution for Issue 'We had a customer put a stop payment on an already deposited check, which of course, was last month and the deposit has already been reconciled. We have the new check and I need to know what to do now so our reconciliation isn’t messed up! Thank you!' available: Yes (Solved).
Source: Intuit Community forum.

We had a customer put a stop payment on an already deposited check, which of course, was last month and the deposit has already been reconciled. We have the new check and I need to know what to do now so our reconciliation isn’t messed up! Thank you!: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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