QB Issue Resolution:

Answer 1:   What comes to mind is to make the account inactive, for that go to the Accounting -> Chart of Accounts in the left menu, there in front of the Bank Account name you will have the option to make it inactive in the drop down.

Answer 2: If I deactivate the account, will it no longer be available as a choice for payroll?

That is what I need.

thank you

Answer 3:   Yes, I believe inactivation will do what needed and the account will no longer appear. Another cool feature of it, is that you will be able to make it active again just in case you need it in the future.

Resolution for Issue 'We have 2 checking accounts and are doing away with the older one as soon as we make sure everything has cleared. in the meantime, my boss does the payroll and sometimes uses the wrong acct. I guess there is a drop down that is used and this is where he makes the mistake. the payroll for some reason goes into both checking accounts. It actually only comes out of the new account so I just do I JE to adjust the older account for reconciling. There is a small balance in it at this time. is there a way to deactivate or delete this old acct so that it doesn’t show up as an option when doing payroll?' available: Yes (Solved).
Source: Intuit Community forum.

We have 2 checking accounts and are doing away with the older one as soon as we make sure everything has cleared. in the meantime, my boss does the payroll and sometimes uses the wrong acct. I guess there is a drop down that is used and this is where he makes the mistake. the payroll for some reason goes into both checking accounts. It actually only comes out of the new account so I just do I JE to adjust the older account for reconciling. There is a small balance in it at this time. is there a way to deactivate or delete this old acct so that it doesn’t show up as an option when doing payroll?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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