QB Issue Resolution:

Cause QBO is so much more basic and inflexible than desktop

a non partisan comparison of QBO vs QB desktop
http://onsale-apparel.com/Rustler/qbo-or-qbdt 
(cost comparisons are at the end of the article)

Resolution for Issue 'We just migrated to QBO and just found that our custom reports are not transferred. We run a detail report for one account with class subtotals. When I try to customize the columns, I don’t see the option to add the “Name Email” to the report. There is only useless advice to export to excel and add the email addresses manually. The information is stored on the Customer Profile, why can’t this column be added?' available: Yes (Solved).
Source: Intuit Community forum.

We just migrated to QBO and just found that our custom reports are not transferred. We run a detail report for one account with class subtotals. When I try to customize the columns, I don’t see the option to add the “Name Email” to the report. There is only useless advice to export to excel and add the email addresses manually. The information is stored on the Customer Profile, why can’t this column be added?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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