QB Issue Resolution:

When reconciling, the transactions you’ll see are the ones posted in your register, elizanndem.

Since you’re not seeing those invoice payments, it’s possible that they were posted to the wrong bank. You can double check this by reviewing the details of each invoice involved. Here’s how:

 

  1. Go to Sales from the left menu and select the Invoices tab.
  2. From the list, open the invoice involved and click the 1 payment made link under PAID at the upper right corner.

        3. Click the Date link.

       4. Review the bank selected under the Deposit to. 

If its not the right one, change it to the correct bank account. by doing this, the payment will post on the register and will match the transaction in your bank screen.

 

Though, if this is not the case, you can check this article for additional steps of fixing issues when reconciling. 

 

Notify us by posting a question again if there’s anything else you need.

Resolution for Issue 'We’ve invoiced customers and then subsequently marked those invoices as paid. Now I’m reconciling the bank account. I thought that I would be able to “match” the transaction from the banking screen. But no such luck, it’s only showing invoices with open balances. If I add the transaction anyway, I’m either creating a negative A/R or I’ll affect income. I don’t understand why the deposit didn’t take place when the invoice was marked as paid. How can I fix this?' available: Yes (Solved).
Source: Intuit Community forum.

We’ve invoiced customers and then subsequently marked those invoices as paid. Now I’m reconciling the bank account. I thought that I would be able to “match” the transaction from the banking screen. But no such luck, it’s only showing invoices with open balances. If I add the transaction anyway, I’m either creating a negative A/R or I’ll affect income. I don’t understand why the deposit didn’t take place when the invoice was marked as paid. How can I fix this?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for negative Accounts Receivable
Quickbooks Repair Pro will resolve it efficiently and affordably. Guaranteed resolution of your issue, or you pay nothing!

Error Recovery for negative Accounts Receivable [Canada]
E-Tech is the #1 Quickbooks data migration and Conversion service provider.

Get 50% off Quickbooks Online

Click Here for 50% off!

Additional Support Options: