QB Issue Resolution:

My understanding is if you need help in QBO, get one-on-one help right on your screen with SmartLook. Click SmartLook and it will generate a code that you give it to the agent. QBO agent will see your screen and they will guide you the answers you need. At least, that’s what I believe. I’m not sure it’s even fully functional yet. And I’ve not seen any helpful articles either.


Sorry, I don’t have any other info to share.

Resolution for Issue 'What is SmartLook? It is listed under the “Tools” list of “Settings”' available: Yes (Solved).
Source: Intuit Community forum.

What is SmartLook? It is listed under the “Tools” list of “Settings”: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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