QB Issue Resolution:

There are few possible reasons why you got this error message. It could be that:

  • The Financial Institution (FI) moved your account to a new server.
  • The account nickname has changed.
  • The FI issued a new account number.
  • The bank account closed.

You’ll want to manually update or reconnect your account. Click on the Reconnect my account after the error message and follow the steps to update your account with the bank. If you can’t see the said option, select the Update button instead to manually update your account in QBO.

 

For additional reference, you can check this article: How to fix banking error 324 in QuickBooks Online.

Resolution for Issue 'What is with the Warning “We can’t find this account at your bank”? We’re a new business open for about 7 months. I’m in the process of moving our accounting to Quickbooks online from Freshbooks. So far I’ve configured the Chart of Accounts and connected our Bank Account successfully. Since Quickbooks only syncs 90 days of bank transactions, I ended up downloading the qbo file from the bank website and manually updated the rest (which was 4 months worth of transactions). We want to make sure we bring over all the records before we pull the final plug. For the Quickbooks balance, we listed the balance we originally deposited upon opening the business bank account. The bank balance has grown since then. The issue is with the warning, “We can’t find this account at your bank.” What’s the best way to resolve this? There’s a bit of a learning curve with Quickbooks so some education is appreciated.' available: Yes (Solved).
Source: Intuit Community forum.

What is with the Warning “We can’t find this account at your bank”? We’re a new business open for about 7 months. I’m in the process of moving our accounting to Quickbooks online from Freshbooks. So far I’ve configured the Chart of Accounts and connected our Bank Account successfully. Since Quickbooks only syncs 90 days of bank transactions, I ended up downloading the qbo file from the bank website and manually updated the rest (which was 4 months worth of transactions). We want to make sure we bring over all the records before we pull the final plug. For the Quickbooks balance, we listed the balance we originally deposited upon opening the business bank account. The bank balance has grown since then. The issue is with the warning, “We can’t find this account at your bank.” What’s the best way to resolve this? There’s a bit of a learning curve with Quickbooks so some education is appreciated.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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