QB Issue Resolution:

I’m here to help identify the reasons why your invoices get paid automatically.

An invoice gets automatically paid when the customer has existing credits. Although your customer has no credits to apply, it won’t hurt to double check the paid invoice.

Let me show you how:

  1. Go to Sales, then select Customers at the top.
  2. Locate and click the customer’s name.
  3. Look for the invoice which was paid automatically.
  4. Click the 1 payment blue link below the Payment Status Paid, then click the payment DATE.
  5. Double-check if there’s a Credit Memo under the Credits section.

If there’s a credit on that field, then that’s the reason why your invoice status was automatically set to Paid. To prevent this from happening again, we’ll need to disable the Automatically apply credits feature.

Here’s how:

  1. Click the Gear icon at the top right.
  2. Under Your Company, select Account and Settings.
  3. Select Advanced, then edit Automation.
  4. Remove the check mark from Automatically apply credits.
  5. Click Save, then Done.

Check out these steps and let me know how it goes. I’ll be happy to help.

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Resolution for Issue 'when creating a new invoice for an existing customer, i preview it & it automaticaly classifies it as ‘PAID’. I have not added any automation. what could be my problem?' available: Yes (Solved).
Source: Intuit Community forum.

when creating a new invoice for an existing customer, i preview it & it automaticaly classifies it as ‘PAID’. I have not added any automation. what could be my problem?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Automatically apply
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