QB Issue Resolution:

Our product engineers are currently investigating why the transaction numbers on journal entries are not updating. Also, I suggest contacting our Customer Care Team to add you on our notification list. You’ll receive updates as they become available.

Here’s how to get in touch with them:

  1. Go to this linkĀ https://help.quickbooks.intuit.com/en_CA/contact.
  2. Select your product.
  3. Click the Solve issues and error messages topic.
  4. Select the Common errors sub-topic.
  5. Scroll down and click the Get Phone Number button.

We appreciate your patience while we’re working on getting this resolved as soon as possible. Please let me know if you need anything else.

Resolution for Issue 'when entering a journal entry its number is always 2487. why does it not change as it did before?' available: Yes (Solved).
Source: Intuit Community forum.

when entering a journal entry its number is always 2487. why does it not change as it did before?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for always 2487
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Error Recovery for always 2487 [Canada]
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