QB Issue Resolution:

I’ve checked our file, and there’s no open investigation about QuickBooks Online logging the users out, eDale.

This can be caused by too much cache. When you visit a website, it stores the information. Once it overloads, it causes unexpected results.

We have a few steps to fix this. I’m here to guide you.

Let’s start with opening QuickBooks Online through a private/incognito window. This is the best place to identify web issues. Here the shortcut keys:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

Then, view the transaction on the discrepancy report. If you’re not logged out, go back to the main browser, then clear the cache. This will refresh the program and fix unusual behavior.

On the other hand, you can use a different browser like Google Chrome or Mozilla Firefox.

Resolution for Issue 'When I click on View for a transaction on a discrepancy report, instead of displaying the detail, the program shuts down and requires me to log back in.' available: Yes (Solved).
Source: Intuit Community forum.

When I click on View for a transaction on a discrepancy report, instead of displaying the detail, the program shuts down and requires me to log back in.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for cache
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Error Recovery for cache [Canada]
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