QB Issue Resolution:

QuickBooks doesn’t really have a feature to create donor statements, if that is what you’re attempting. You might be able to create reports that show the right data, but it won’t include the text needed for a legal donation notice/letter.
Instead, use the BRC Donor Statements tool, which will pull your QB data and create donation statements for you without any additional data entry. It can include data from various sales forms like invoices and sales receipts, and also from journals and deposits, if you enter your donations using those types of transactions.

Resolution for Issue 'When I customize a Transaction List by Donors to include payments & Journal Entries, the JE’s do not show up on the report. Please respond to [email protected]' available: Yes (Solved).
Source: Intuit Community forum.

When I customize a Transaction List by Donors to include payments & Journal Entries, the JE’s do not show up on the report. Please respond to [email protected]: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for journal entries
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Error Recovery for journal entries [Canada]
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