QB Issue Resolution:

QuickBooks Self-Employed lets you create invoices to send to your clients. However, this is only to track the work done, expenses, and trips. Even if the invoices are marked as paid, they will not affect the income account or income statement unless the payments are recorded through the Transactions page.

Here’s how to record the payment:

  1. Click Transactions on the left panel.
  2. Click the Add transaction button.
  3. Enter the payment date, description, and amount.
  4. Select the category.
  5. Click Save.

Resolution for Issue 'When I mark an invoice as paid, why doesn’t it show up as income???' available: Yes (Solved).
Source: Intuit Community forum.

When I mark an invoice as paid, why doesn’t it show up as income???: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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