QB Issue Resolution:

We are aware of an emerging issue impacting some of our QuickBooks Online Payroll users. These users are reporting that when they’re attempting to archive, view, or file the Q4 941 and 940 form they receive the error “Failed to load PDF document.”

If you are being impacted by this issue, let us know and follow this article for updates.

We understand how important it is to be able to manage your payroll documents and appreciate your patience while our engineers work to resolve the issue.

Resolution for Issue 'When I try to archive, view or file the Q4 940 or 941 form in QuickBooks Online Payroll I am getting this error: “Failed to load PDF document.”' available: Yes (Solved).
Source: Intuit Community forum.

When I try to archive, view or file the Q4 940 or 941 form in QuickBooks Online Payroll I am getting this error: “Failed to load PDF document.”: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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