QB Issue Resolution:

Where did the cash go – that’s where the entry gets coded to. If its in your pocket then it’s due from ‘you’ to company

Resolution for Issue 'When I use a check or debit card for a purchase and receive cash back, how do I record it? Is the money back an expense, or a Petty Cash Bank Income, or neither?' available: Yes (Solved).
Source: Intuit Community forum.

When I use a check or debit card for a purchase and receive cash back, how do I record it? Is the money back an expense, or a Petty Cash Bank Income, or neither?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for bank income
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Error Recovery for bank income [Canada]
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