QB Issue Resolution:

most likely it is by user, on the anniversary of your initial payment

Resolution for Issue 'when is the yearly ach payment due that quickbooks collects from users' available: Yes (Solved).
Source: Intuit Community forum.

when is the yearly ach payment due that quickbooks collects from users: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Payment
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Error Recovery for Payment [Canada]
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