QB Issue Resolution:

This error may happen when:

  • Your company name may be too long
  • You may have a damaged or missing QBWUSER.INI file
  • You may have corruption on your hard drive
  • Your program files or QuickBooks Desktop installation may be damaged
  • You may have a damaged Windows operating system

To fix the error, you can use the QuickBooks Refresher Tool which performs mini repair on your QBDT.


  1. Close all QuickBooks Desktop versions.
  2. Download the QuickBooks Refresher Tool.
  3. Save the file on your desktop.
  4. Run the QBRefresher tool.
  5. Re-open QuickBooks Desktop.

If the error continues, you can use the QuickBooks Install Diagnostic Tool which automatically diagnoses and fixes issues with Microsoft components QuickBooks program uses.

  1. Download the QuickBooks Install DiagnosticTool.
  2. When prompted, save the file to the local Desktop.
  3. Close any open programs and run the QBInstall Tool. The tool can take up to 20 minutes to run completely, depending on your internet speed and computer’s performance.
  4. Restart your computer after running the tool to ensure the components are properly updated.

If the the issue persists, you may need to perform these steps:

  • Rename the QBWUSER.ini file
  • Reinstall using Clean Install
  • Create a new Windows Admin User

For the detailed process, you may check this article: Solutions for when QuickBooks stops working.

Resolution for Issue 'When paying sales tax from the vendor menu, QuickBooks stops working.' available: Yes (Solved).
Source: Intuit Community forum.

When paying sales tax from the vendor menu, QuickBooks stops working.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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