QB Issue Resolution:

If you’re using QuickBooks Online Payroll (QBOP), you only have one submission per pay period. Since the total pay for date value is incorrect, you’ll need to delete and re-create another payroll with the correct information. This way, you can redo the FPS when submitting it to HMRC.

 

Before doing so, you can print out all the payslips and payroll reports to ensure you have the information needed for the employee.

 

Here’s how to delete the payroll:

  1. Go to Employees from the left menu.
  2. Select Payroll.
  3. In the Payroll History section, choose the most recent period.
  4. On the Payroll details page, click the Bin (trash) icon.
  5. Read through the checklist and enter Yes in the box.
  6. Click Delete.

Once done, you can now create a new one then resubmit the FPS to HMRC. You may want to check out these articles for the detailed steps:

If you need further assistance with the steps, I recommend contacting our QuickBooks Online Payroll Support for UK. They have additional tools to pull up your account and do a screen-sharing.

 

Resolution for Issue 'When setting up my initial payroll I set an incorrect total pay to date value for an employee. How can I correct this for submissions to HMRC going forward?' available: Yes (Solved).
Source: Intuit Community forum.

When setting up my initial payroll I set an incorrect total pay to date value for an employee. How can I correct this for submissions to HMRC going forward?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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