QB Issue Resolution:

I’m here to help email a receipt from the Sales History successfully.

There are possible factors that would affect the ability to email receipts to the customer:

  • The email set up
  • The POS User Security rights

Make sure that the customer’s profile has the email set up and it was set to OK to Email. You’ll also need to have the security rights enable to allow emailing documents under general security rights. I’ve attached a screenshot for additional reference.

If the same thing happens after setting it up correctly, I suggest getting in touch with our Point of Sale Support to check this further for you. You can check this article, QuickBooks Point of Sale.

Resolution for Issue 'When trying to email a receipt from the Sales History screen the option is “greyed out”' available: Yes (Solved).
Source: Intuit Community forum.

When trying to email a receipt from the Sales History screen the option is “greyed out”: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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