QB Issue Resolution:

Are you trying to split a transaction in the Banking Add/Match feed screen?
If so, it’s not possible at that point, you must go elsewhere to do this.

The simplest solution is create an Expense.

Goto > + > Suppliers > Expense

This will open a blank Expense Page which allows you to choose the Payment method and enter multiple lines to multiple accounts with multiple GST flags etc. This is the Split feature you’re looking for.

If you’re not accounting for this Credit Card fully in QBO (meaning not tracking the Credit Card balance and entering every single line) and simply trying to allocate the Bank Payment of the Card directly to expenses then simply choose your Payment Account/Bank in the Expense Window, make sure your totals line up (with what’s showing in your Bank) when you’re done (adjust GST & PST last for rounding errors etc)

Now when you go back to your Bank Add/Match feed window you’ll see the entry now has a possible match.

Resolution for Issue 'Where is the split function when you are paying something like a credit card and need to categorize various expenses differently?' available: Yes (Solved).
Source: Intuit Community forum.

Where is the split function when you are paying something like a credit card and need to categorize various expenses differently?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Bank Payment
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Error Recovery for Bank Payment [Canada]
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