QB Issue Resolution:

Why can’t I change my phone number in QBO?
Answer ID: 6822

Either during or just after an update of your login information, you receive an error when editing your phone number on the QBO Personal Info page,

Why is this happening?

This is a known issue, Intuit engineers are aware and are working on it. We anticipate resolution by the end of March.

How do I fix it?

You don’t need to do anything to fix this problem. You should see the correct phone number in your file within 2-3 weeks.

Answer ID 6822
Products QuickBooks Online Simple Start (H)
QuickBooks Online Essentials (H)
QuickBooks Online Plus (H)
Categories Using This Product
Date Created 03/10/2015 12:38 PM
Date Updated 03/12/2015 04:24 PM
Allow Crawling? Yes

Resolution for Issue 'Why can’t I change my phone number in QBO?' available: Yes (Solved).
Source: Intuit Community forum.

Why can’t I change my phone number in QBO?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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