QB Issue Resolution:

The User View may be set as Business View which is why you’re not seeing an option to create a journal entry in QuickBooks Online (QBO). If that’s the case, let’s change it to Accountant View. This can be done by going to the Account and Settings.


Here’s how: 


  1. Go to the Gear icon at the top right to get to the Account and Settings
  2. Choose the Advanced tab at the left pane, then click the Pencil (edit) icon in the User View section.
  3. Pick Accountant View in the drop-down then hit Save and Done.


After that, go back to the + New button to continue creating a journal entry. For future reference, consider checking out this article: Create a journal entry.


I want to make sure everything is taken care of for you, so let me know if you have any other issues or concerns by leaving a comment. I’m always happy to help. Have a great day!

Resolution for Issue 'Why can’t I find the “Journal Entry” link under the + New button?' available: Yes (Solved).
Source: Intuit Community forum.

Why can’t I find the “Journal Entry” link under the + New button?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for creating a journal entry
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Error Recovery for creating a journal entry [Canada]
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