QB Issue Resolution:
it is most likely a default account created by QBO
try merging that account with the other account by changing the name to be the same, remove the period from the front of the account name
Resolution for Issue 'Why cant I make an account inactive?' available: Yes (Solved).
Source: Intuit Community forum.
Why cant I make an account inactive?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.
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Error Recovery for Account [Canada]
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