QB Issue Resolution:

Why didn’t all my customer information import from Outlook or Excel?
Answer ID: 3429

When you import your customers, the following information is imported:

customers name,
business name,
email,
phone number,
address information (street, city, county and post code).

Note that you cannot import your customers’ sales history, account balance, or notes.

If a customer record doesn’t import, look to the last screen of the import. It lists the customer records that couldn’t be imported and the reason why. From this screen, you can click on the information that is listed as missing, or set up incorrectly, and directly fix the problem. Once you have made all the necessary corrections, click Re-import modified records.

Learn more about the additional features in different versions of our QuickBooks Online Accounting Software.

For more interesting Self Help articles please return to our QuickBooks Online Support main page,

or post your questions and get fast answers from our QuickBooks Online Live Community.

Details
Answer ID 3429
Products QuickBooks Online Basic
QuickBooks Online Edition
QuickBooks Online Simple Start
QuickBooks Online Essentials
QuickBooks Online Plus
QuickBooks Online Simple Start (H)
QuickBooks Online Essentials (H)
QuickBooks Online Plus (H)
Categories Using This Product
Date Created 10/15/2010 10:07 AM
Date Updated 08/23/2012 11:01 AM
Allow Crawling? Yes

Resolution for Issue 'Why didn’t all my customer information import from Outlook or Excel?' available: Yes (Solved).
Source: Intuit Community forum.

Why didn’t all my customer information import from Outlook or Excel?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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