QB Issue Resolution:

Let me route you to our support team who can help you locate the missing information from the account.

Are you referring to the notes that you’ve added on your Transactions tab? Any information added on the Notes section will be saved from the account.

To further isolate and check what causes this information from disappearing, I suggest reaching out to QuickBooks Self-Employed Product Support. They have the tools that can check on this and recover those missing information from the account.

You can check this article on how to reach them: QuickBooks Self-Employed Support.

Resolution for Issue 'Why do the pictures I am taking in my notes section keep disappearing' available: Yes (Solved).
Source: Intuit Community forum.

Why do the pictures I am taking in my notes section keep disappearing: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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