QB Issue Resolution:
Chris,
Good morning!
We are aware of the issue. The mark-up should not be showing up on your customer’s invoices. An investigation is being conducted and a resolution will be reached as quickly as possible. I will personally make sure you are added into the system so you get an email when things get back up and running.
I know it’s never easy when things don’t work the way they should. We really appreciate your patience while this issue is being looked at.
Please let me know if there’s anything else I can do for you. I’m always happy to help.
Resolution for Issue 'Why does “mark-up” appear on invoices on the customer view, even though there is a note saying the customer will not see it?' available: Yes (Solved).
Source: Intuit Community forum.
Why does “mark-up” appear on invoices on the customer view, even though there is a note saying the customer will not see it?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.
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