QB Issue Resolution:

Unpaid Pledges may appear on the Statement of Activity depending on whether it was run in Accrual or Cash Basis. Accrual Basis assumes the revenue is made on the day the Pledge is created, whereas Cash Basis will count revenue on the day the Payment is received. We offer a detailed guide on Cash versus Accrual accounting that you may find helpful.


In order to generate a Statement of Activity without unpaid pledges appearing, follow these steps:


Running a report in Cash Basis

  1. From QuickBooks Online, navigate to the Reports tab.
  2. In the Favorites section, select Statement of Activity.
  3. Under Accounting Method, click the Cash bubble and select Run Report.


I’m including a quick video demonstration in which I run the Statement of Activity Detail (includes transactions) in both Cash and Accrual:


With the Statement of Activity running in Cash basis, only paid pledges will appear. Please don’t hesitate to reach out to me here if there’s anything else you need, I’m here to ensure your success. Thanks for coming to the Community, cheers to a safe and productive week ahead.

Resolution for Issue 'Why does unpaid pledges show up in the cash balance on the Statement of Activity?' available: Yes (Solved).
Source: Intuit Community forum.

Why does unpaid pledges show up in the cash balance on the Statement of Activity?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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