QB Issue Resolution:

Why don’t I see the Enter Credit Card Details button and/or the Process Credit Card box is greyed out?
Answer ID: 6582

If you did not see the Enter Credit Card Details button directly below the Payment Method drop down when creating a Sales Receipt or Receive Payment, you need to setup your credit card payment methods to use merchant services. The following steps will also resolve if the Process Credit Card checkbox is greyed out.

Go to the Gear Icon> Lists.
Click the link for Payment Method List.
Click on the Visa or MasterCard options.
Click Edit.
Click the This is a credit card option to select, and then click Save. You can also add a new payment method option and then make sure that you mark the Credit Card option.

The Enter Credit Card Details button should now be available so that you can edit your credit card information.

You will also need to select the option Process Credit Card under the Payment Method drop down on the sales form. When you save the transaction you will see a pop up letting you know if the transaction is approved or denied.

Details
Answer ID 6582
Products QuickBooks Online Simple Start (H)
QuickBooks Online Essentials (H)
QuickBooks Online Plus (H)
Categories Merchant Account Service
Date Created 11/04/2014 03:31 PM
Date Updated 11/04/2014 04:04 PM
Allow Crawling? Yes

Resolution for Issue 'Why don’t I see the Enter Credit Card Details button and/or the Process Credit Card box is greyed out?' available: Yes (Solved).
Source: Intuit Community forum.

Why don’t I see the Enter Credit Card Details button and/or the Process Credit Card box is greyed out?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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