QB Issue Resolution:

Why is the Audit Log not showing that users sign out?
Answer ID: 1320

In order for the Audit Log to record a “sign out,” make sure to go to your company name at the top of the QBO screen and select Sign Out from the drop-down arrow. Time-outs (after the designated period you have set) or clicking the “x” button at the top-right of the browser will not prompt the Activity Log to show a sign out. This is typical of online banking and most other sites that require a sign in/sign out.

Answer ID 1320
Products QuickBooks Online Simple Start (H)
QuickBooks Online Essentials (H)
QuickBooks Online Plus (H)
Categories Using This Product
Date Created 11/13/2006 12:30 PM
Date Updated 04/16/2014 09:18 AM
Allow Crawling? Yes

Resolution for Issue 'Why is the Audit Log not showing that users sign out?' available: Yes (Solved).
Source: Intuit Community forum.

Why is the Audit Log not showing that users sign out?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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