QB Issue Resolution:
This is confusing:
“Client just sent over the 11/30/16 accountants copy which converted.”
Converted to what?
“However upon opening QB the new accountants copy does not seem to have been accepted and am getting the 12/31/15 balances”
You are not supposed to have a qbw Working file. And sending you the 11/30 file doesn’t prevent them from having Dec 2015 entries. Of course, anything in 2016 should have Dec 2015 in it.
“Clients 12/31/15 file is on my computer as a accountants copy.”
Did you also, back then, send them the Changes File? Having their old file has nothing to do with anything, other than, you didn’t clean house.
The Accountant Copy is their “divided” file split from their working file, which also will give them restrictions until you send back the Changes file.
You cannot make Another Accountant’s Copy from their divided file, without first Removing the restrictions = your first Accountant Copy will no longer return as a Changes file for them to import.
Is this what you expected to happen?
Resolution for Issue 'Will a 11/30/16 accountants copy be recognized for conversion on to a clients file that is a 12/31/15 accounts copy file?' available: Yes (Solved).
Source: Intuit Community forum.
Will a 11/30/16 accountants copy be recognized for conversion on to a clients file that is a 12/31/15 accounts copy file?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for accounts copy file
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