QB Issue Resolution:

Thanks for posting!

An open case or ticket doesn’t affect the processing of credit card. For security reasons, we can’t do outbound calls here in Community. Your best bet will be to contact us and provide us the case number. Our customer care team has an additional tools necessary to further assist you.

Here are the possible reasons why a credit card authorization might be declined:

  • Invalid account number
  • Expired credit card
  • Overlimit or past due
  • General decline, no other information provided by processor
  • Issuing bank will not electronically authorize the credit card
  • Billing Address in QuickBooks Online does not match the address on your statement

Resolution for Issue 'Will credit cards be declined due to issues with a case I have opened with Quickbooks?' available: Yes (Solved).
Source: Intuit Community forum.

Will credit cards be declined due to issues with a case I have opened with Quickbooks?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for affect the processing
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Error Recovery for affect the processing [Canada]
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