QB Issue Resolution:

Let’s get rid of the error message so you can continue receiving the payment of your customer.

 

I suggest entering the amount in the Payment amount field. If you change the amount under the Payment column, you’ll get the error message.

 

Please see the attached screenshots below so you know what I’m referring to.

 

If you need to receive more payments, you can pull up the Open Invoices report. This reports shows the outstanding invoices of your customers.

 

Here’s how:

  1. Go to your Reports menu.
  2. Select Customers & Receivables, then choose Open Invoices.

Resolution for Issue 'You may not pay more than the amount due' available: Yes (Solved).
Source: Intuit Community forum.

You may not pay more than the amount due: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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